GOODNESS WINS
Mastering Your Customer Journey
Staff Training for the Pet Industry with Best Practices, Processes, Scripting, and More
Tired of misunderstandings that lead to negative reviews?
Train your employees to develop a Goodness Wins mindset, doing right by every person, every pet, every day.
Every interaction in your business sets the tone for your internal culture and the level of trust pet parents have in your brand.
Our featured training course Mastering Your Customer Journey, was written for the pet industry and includes best practices, tools, strategies, and scripts your team can use for speaking and texting with pet parents. The recommendations in this training have been tested in some of the country's most successful pet care businesses and have proven to elevate communication standards and create substantial growth.
Empower your team when you provide the tools and training to help them explain necessary changes, introduce new prices, or updated policies that make the most sense for your business. You will increase employee retention and nurture lasting client relationships while enhancing your reputation and growing the pet care business of your dreams!
Goodness Wins
Goodness Wins
Customer Service is a profitable revenue stream!
When you invest in training your employees to master the Customer Journey, you will increase employee retention, customer loyalty, and the lifetime value of each client.
You have ONE opportunity to get it right, and when you don't, you are inviting pet parents to write negative reviews as you hand them a road map to your competitor's door.
Stop relying on employees to figure it out on their own. Be strategic about your Customer Journey just as you are with other revenue streams.
Curriculum
Section I
Why is Customer Service Important?
Who are your Customers?
Standards for Excellence for Every Person, Every Day
Influencing Customer Perception
Never, Always, Even Better: Words & Phrases for Success
Section II
Calls for Information & Pricing
Grooming Conversations
Make Check-in a Breeze
Calls to Check on a Pet
Check-outs to Impress
BONUS MATERIALS
Mastering Difficult Conversations (e-book)
Tips & Scripts for Speaking with Daycare Clients
Explaining your New Membership
Who should view this course?
Owners & Managers
Customer Service Representatives
Reservation Specialists
Daycare Team
Trainers
Groomers
Anyone on your team who interacts with pet parents!
