Testimonials
“Lori and her team at Paramount Success Group (PSG) began working with us before we opened and have been instrumental in the success of our business. We built a luxurious facility and had planned to price by the room size and amenities. When we met Lori, she helped us develop a competitive pricing structure that allows pet parents to make selections based on the level of activities and services they value most, instead of focusing on real estate. We became a million-dollar business after just 15 months, and when we hired My Reservation People (MRP), we saw our revenue increase by 49% that year. We had a record year in 2019, but then COVID-19 hit us hard in 2020. We tried to stay open as an essential business, but some independent groomers complained, and the police showed up and told us we had to close. Lori went to bat for us by contacting New Jersey representations at the county and state levels, including the state attorney general’s office and the chief of staff for a New Jersey Senator, who took our case to the Governor’s office. In just a few days, the state of New Jersey announced that all boarding, daycare, and grooming businesses were deemed essential businesses. Lori and the teams at PSG and MRP have helped us make a tremendous comeback after a very difficult 2020. We wouldn’t be where we are today without the expertise and guidance we receive from PSG in all aspects of our business.”
GARY KUBIAKGOLDEN PAWS PET RESORT & SPA
“If you’re looking for someone to help with your business that cares as much as you do, then Paramount Success Group (PSG) and My Reservation People (MRP) are the way to go. I was referred to Lori Davis several years ago during the planning stages of my business opening. She helped with the initial implementation and training of our services. In addition to coaching and developing my customer service team, PSG has helped grow my leadership team and served as a wonderful business coach to me. I also use MRP. My on-site team would not be able to operate as efficiently as they currently do without the expertise and partnership of MRP. The team at MRP is very professional while answering our phones, building relationships, and making profitable reservations with new and existing clients. I can confidently say that my pet care business would not be as profitable and as successful without the services from PSG and MRP. Thank you, Lori, and everyone at PSG and MRP for all you do!”
LESLEA VILLIGAN
HENDERSON PET RESORT, HENDERSON, NV
"Not only did Lori shape our skills, work ethic and sales technique but she made us love coming to work everyday. I admire her professionally and personally and only hope to accomplish half of what she has for businesses and their staff."
ALEX MARCUS
TRAVEL SPECIALIST & SALES MANAGER
“I just had my first consultation with Lori Davis. I found her knowledgeable, engaging and a pleasure to work with. I look forward to growing with her as a person, and watching my company prosper in the near future. I recommend everyone giving her a whirl!”
ELISA KAMENS
RAISING K9/CLUB POOCH, COLUMBIA, MD
“Thanks so much for all your help. I’m so grateful for your generosity and expertise.”
CINDIE CARTER
WALKS & WAGS, MOBILE, AL
"Lori Davis is the Queen of Exceptional Sales & Customer Service. We hired her firm in August of 2017 to assist with the roll-out of a Reservation Specialist role that included a complete overhaul of our customer service practices, pricing strategy, and service offerings. We did this in conjunction with revamping our entire Daycare platform from an "all-day-play" large group model to a more personalized Enrichment Daycare model. We knew this would be a tough undertaking in conjunction with a 2nd facility opening within the same 30-day period, but we could not have been more prepared with Lori and her team on our side. The time, effort, and knowledge from PSG and its members went right to our bottom line. In 2019, after more than 4 years in business, we're seeing an average 22% year-over-year revenue growth and are projected to end the year being completely booked at both facilities during all major holidays. With 3,200 clients between both facilities and counting, satisfaction is at an all-time high. During the transition, we lost only one current client to price, and this person called back only a month ago after going elsewhere for a year. He told us his circumstances have changed and he wants to bring his dog back soon. If you are in the pet care industry and want to grow your business in a way that adds real value to your client experience, hire Lori Davis with Paramount Success Group.”
BILL HILLIS
CO-FOUNDER & CEO, SOCIAL PET HOTEL & DAYCARE
"Lori has been involved in the pet industry and specializes in customer service. I think she is amazing! I recently saw her working with a pet care facility and she does a great job. The Dog Gurus are planning on having her do an online course through us in a few weeks too. But you can get a free consult with her - well worth it.”
ROBIN BENNETT
CO-FOUNDER, THE DOG GURUS
“I am so very grateful to know you and all that you taught me while working with you. In 15 months, I’ve increased revenues 38%, reduced payroll 18% and improved our reviews and customer service, so I am feeling very proud right now. This month we had a record revenue month and topped out our daycare dogs in attendance. We just bought a second building… I wanted to share my success with someone that I knew could appreciate it and I wanted to thank you for always having faith and not giving up on me. Without your support, I don’t know if I would have continued to pursue this job that I love so very much. Thank you.”
LAUREN
GENERAL MANAGER, PET CARE